1. To have knowledge infrastructure and operational framework for knowledge management in place,
2. To be a key knowledge facilitator with processes in place to promote collaboration with key stakeholders via in-person and virtual mechanisms in user-friendly ways,
3. To have mechanisms in place that enable ZHI to extract, analyse, learn, and share lessons from projects and programs it implements,
4. To have systems and processes in place for sharing ZHI’s own data, information, and knowledge to improve health, wellbeing, and self-sufficiency of communities it serves,
5. To influence health and development policies through knowledge captured, shared, and transferred, and
6. To enhance ZHI’s transparency through generation and sharing of knowledge and lessons learnt on its key processes.